Refund policy

Return & Refund Policy

We accept return requests under the following conditions:

1. Eligibility for Return

You may request a return only in the following cases (collectively termed as "Defective Delivery"):

  • Damaged product

  • Missing product

  • Empty box received

  • Duplicate product delivered

  • Incorrect/wrong product delivered

  • Used product delivered

  • Expired product received

2. Return Window

  • Return requests must be raised within 2 days of receiving the product.

  • if the product is defective or damaged, please return the product within 2 day

  • we will deliver the exchange or replacement product within 5-6 days

  • Requests raised after 2 days will not be accepted.

3. Return Process

  • Initiate your return request via our website, app, or WhatsApp support.

  • Any gift items received as part of promotions must also be returned, unopened and unused.

  • For combo packs, the entire combo must be returned. Partial returns will not be accepted if the combo pack has been opened.

4. Returns Not Accepted In Cases Of:

  • Product used or altered

  • Missing original packaging (tags, labels, boxes, freebies)

  • Tampered barcodes/serial numbers

  • Return request raised beyond the 2-day window

5. Video Proof Requirement

All packages are tamper-proof. Please do not accept packages if the seal is broken.

To process returns due to damage, missing items, or incorrect delivery, you must provide an unboxing video showing the issue clearly. Without this, we reserve the right to decline your return request.

6. Refund Timeline

  • Refunds for COD orders will be processed via bank transfer within 24 business days of receiving and approving the returned product.

  • Refunds for prepaid orders will be credited to the original payment method within 2–4 business days post-verification.

  • It may take additional time for the refund to reflect, depending on your bank or payment provider.

 

 

Missing or Damaged Items

If you receive a shipment with missing or damaged items:

  1. Email us at protienoz@maximusventures.in

  2. Mention your order ID, name, and the missing/damaged product(s)

  3. Attach:

    • Images of the products received

    • Image of the outer packaging box

    • Invoice copy

Once we verify with our internal team, replacements will be shipped within 5–6 working days.

 

 

Wrong Product or Entirely Wrong Order Received

Please follow the same process as above. Upon verification, a correct replacement will be shipped to you within 5–6 working days.

 

 

Cancellation Policy

  • Orders can be self-cancelled through the ‘My Account’ section before dispatch.

  • Alternatively, email us at protienoz@maximusventures.in to request cancellation.

  • Once an order has been dispatched, cancellation is not possible.

  • For prepaid orders, if cancelled before dispatch, a full refund will be initiated and credited to the original payment source within 7–10 working days.

 

 

For any further queries or assistance, please contact our customer care team at:
protienoz@maximusventures.in
Call +91 93765 55511

We’re always here to help you shop better and smarter with Protienoz.